FAQ

How can we help you?

Payment

How can I upgrade a Free account and book additional features?

You can switch the subscription in Tuta by upgrading or downgrading.

How can I upgrade my Tuta account with cryptocurrency?

We plan to add Bitcoin as a payment method to Tuta in the future. You can already buy Tuta gift cards with the cryptocurrencies Monero or Bitcoin or with cash via our partner Proxystore.

To redeem a gift card from Proxystore, please follow the instructions in Proxystore right after ordering the gift card. You will get a gift card link. When you use the link, you need to choose 'Use existing account' or create a new account, depending where you want to apply the credit to. Once you have added the gift card, you can check the credit on your account under Settings -> Payment. When upgrading your account, you can now choose 'Account balance' so that no payment details need to be linked to your Tuta account.

How can I redeem a Tuta gift card?

When you buy a gift card (by clicking on the present symbol to the left), a popup will appear with some buttons that will give you the option to a) send an email containing the gift card link, b) copy the link to the clipboard, or c) print off a graphic containing a QR code. The popup can also be viewed later under Settings -> Subscription -> Gift cards.

The person who wants to redeem the Tuta gift card can then either click the link or scan the QR code, and they will be taken to a page where they can redeem it by following the steps provided (select 'Use existing account' or create Tuta account, then redeem).

To redeem the gift card on your own account, simply use the link to login with your account. Then the credit of the gift card will be applied to your account automatically. You can check your credit under Settings -> Payment.

Terms and conditions of Tuta gift cards

The terms and conditions can be found here.

What payment methods does Tuta support?

When booking a paid subscription in Tuta, you can pay via Credit Card (Visa, Mastercard, American Express), via PayPal or via bank transfer. Payment via bank transfer is only available for business customers in the EU. If you would like to pay your personal plan via bank transfer, please contact our sales team.

If you have problems paying for your Tuta subscription, please contact our sales team.

Can I book a Tuta subscription for multiple years?

Yes, you can buy gift cards and add them to your own account. Once the credit is added to your account, it does not expire. It will be used for future invoices. This gives you the option to top up your account whenever it is convenient for you. You can check your credit under 'Settings' -> 'Payment'.