When you create a new Tuta account, our secure password reset feature empowers only you to reset your account yourself. Please make sure that:
- You write your password down and keep it somewhere safe.
- You write down your recovery code to never lose access to your Tuta account.
In case you can't login to Tuta, please make sure that:
- You have entered your email address with the correct ending, e.g. ".de" or ".com".
- The caps lock key is disabled.
- The time on your TOTP device is synchronized correctly (only applies if second factor authentication with TOTP fails).
We do not know your password and can't modify your second factors. However, there are different ways on how to regain access to your mailbox in case of a lost password or a second factor.
Administrator is available
If you are a member of an organization or a business: Ask your administrator to reset your password. Each administrator can reset the passwords of other users and admins. If you want to make sure to never lose your paid account, it's best to have at least two administrators.
Recovery code is available
Your recovery code is your personal code for resetting your account. If you did write it down when you created your account, you can reset your password or second factor using your personal recovery code by clicking on More > Lost account access on the login page.
You can view and also update your recovery code in Settings > Login. You can also find more information on this secure reset feature on our blog.
With 2FA enabled, you will need 2 out of 3 to reset your Tuta account:
Click here to reset your password. You will need your second factor (if 2FA is enabled) and your recovery code.
Click here to reset your second factor. You will need your login password and the recovery code.
Please note: If you lose your password and your second factor, there is no option to reset your Tuta account with the recovery code.