Customer Support

on-site in Hannover

Hi, we are Tuta, the most secure email and calendar service. Our mission is to bring privacy to the world and to enable everyone to store and manage their data in the cloud with zero tracking. For over a decade, we have developed our product and built strong ties with privacy and open source communities.

Our service is used by millions of people around the world. We are now in the process of turning our secure email service into an encrypted platform and for this we want to grow our international team. Our aim is to present an alternative to Big Tech and to make privacy simple and accessible for all.

As a member of our support team, you will help shape our customer-friendly support and be an important influencer on our development team with direct insights from our customers.

Join our mission and bring privacy to the world with us!

Your profile

  • You want to protect people’s privacy
  • You like communicating with people and can do so in spoken and written language (confident in German & English)
  • You can understand and explain technical issues well
  • You have good analytical skills
  • You enjoy independent work as well as teamwork

Your tasks

  • Support for business and private customers via email (English & German)
  • Analysis of technical bugs together with our developers
  • Maintain internal documentation on support cases
  • Discuss desired features and reported bugs with the development team
  • Retesting of reported bugs and releases

You will get

  • A meaningful and influential role with direct user feedback
  • A high level of personal responsibility in a growing team
  • Family-friendly and flexible working conditions
  • Remuneration according to our transparent salary model
  • An open company and feedback culture
  • Ergonomic workplaces with a view of greenery and water

The communication of the future has to be end-to-end encrypted to regain our privacy. Let’s change the Internet and bring privacy back to the people!

Apply now!

We are looking forward to meeting you! Just send us your resume, preferably from a Tuta account of course. You can sign up for a free one here. In order to streamline our application process, please include the following information in addition to any other information or documents you think we should know about in your application email to us:
  • Where you first saw our open position
  • Your CV
  • The status of your work permit in case you are not an EU national
  • If applicable, your latest university degree certificate
  • If your degree is newer than 4 years, an overview of subjects and grades
  • Your preferred start date
  • We believe that working together in one location is much more efficient and even more fun. You apply for a position on-site in Hannover, which involves a relocation if you do not live near that city. Will relocation be necessary for you?
  • Why would you like to work with us at Tutao specifically?
  • If you're applying as a Software Developer: The Tuta clients are written in Typescript, with some native parts for the mobile and desktop apps and the backend is written in Java. So we are interested in your experience with these programming languages. Can you describe some projects which you have done in Typescript/Javascript and Java?